This topic is: resolved

Additional tickets not showing up and Payment settings not available

  • kaylan_
    Participant
    Post count: 26
    # 7 months, 1 week ago

    Hello,
    I have an issue with the plugin.
    First, I can’t set up my paypal account when I go to eventer- settings- payment. It is blank.
    Secondly, I added 3 additional tickets and changed the price of the initial one and when I visit the webpage, it shows me the first ticket I added and none of the rest shows.

    Kindly help me, as I have to be done this week.
    Please find attached some screenshots!
    Kind regards,
    Kaylan

    Attachments:
    You must be logged in to view attached files.
    kaylan_
    Participant
    Post count: 26
    # 7 months, 1 week ago

    Here is the the second screenshot

    Attachments:
    You must be logged in to view attached files.
    kaylan_
    Participant
    Post count: 26
    # 7 months, 1 week ago

    and the third

    Attachments:
    You must be logged in to view attached files.
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 7 months, 1 week ago

    Hi there

    I have assigned this thread to my developer and he will be assisting you soon.

    Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months, 1 week ago

    Hello

    Please replace eblow file in wp-content->plugins->Eventer->admin folder.
    https://d.pr/f/T2AwIi
    Please provide WP Credentials with admin URL in private reply, so that i could look into the issue.

    Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months, 1 week ago

    Please check, payment options are showing now.
    Please provide the URL of event that is showing only single ticket for booking, as i have checked and its showing all three tickets for booking.

    Thanks

    kaylan_
    Participant
    Post count: 26
    # 7 months, 1 week ago

    Hello Nitin,

    Thank you for helping out.
    I fixed the event tickets problem. My question is, is it possible to add more than 3 tickets options for an event? I have 6 of them.

    Kind regards,
    Kaylan

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months, 1 week ago

    Sorry, but current Eventer plugin have only support multiple tickets of Woocommerce payments only, i would suggest you to switch to Woocommerce Payment as this will have lots of options too.

    Thanks

    kaylan_
    Participant
    Post count: 26
    # 7 months, 1 week ago

    Hello Nitin,

    Awesome I will try that. Thank you for helping out.
    One last question, is there anyway I could take out the PRINT and DIRECTIONS options from the page and also, can I layout the page in 3 columms?

    Best Regards,
    Kaylan

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months, 1 week ago

    Hello

    You can use below shortcodes to have any type of layout to details page.
    Here is the list of all shortcodes of details page.
    [eventer_metas]
    [eventer_tickets]
    [eventer_social_share]
    [eventer_save_events]
    You also can use Plugin’s layout for Woocommerce payments too that can be changed from Eventer Woocommerce settings page.
    I am providing you the code to hide those two buttons.

    Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months ago

    I also have added the css code for hiding the links.
    Thanks

    kaylan_
    Participant
    Post count: 26
    # 7 months ago

    Hello Nitin,

    Thank you so much for helping out.
    I have two minor issues.

    1- on the event page, the event details is all the way at the bottom.
    not right under the contact and future events link. Please find attached the screenshot. and here is the link.

    http://mylifeisart.org/eventer/leadershipretreat/

    2- On the cart page, there is an error message about the quantity.
    I have no clue where it is coming from.

    Do you mind helping out?

    Best Regards,
    Kaylan

    Attachments:
    You must be logged in to view attached files.
    kaylan_
    Participant
    Post count: 26
    # 7 months ago

    Additional screenshot

    Attachments:
    You must be logged in to view attached files.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months ago

    Hello

    Please let me know that how i can access event details page, as its always showing coming soon page even after logged in.

    Thanks

    kaylan_
    Participant
    Post count: 26
    # 7 months ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 7 months ago

    @nitin Please follow up on this. Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months ago

    Hello

    Please check, warning message is not showing anymore to cart page.
    I can see content part is showing perfectly to details page, plesae let me know if there is still any issue left.

    Thanks

    Peak
    Participant
    Post count: 9
    # 7 months ago

    kaylan_, I have a similar issue so found this ticket… I would STRONGLY suggest removing your username and password for your WordPress build!

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 7 months ago

    @peak I have removed those details, the details was not in private reply, that’s why showing for everyone.

    Thanks

    Peak
    Participant
    Post count: 9
    # 7 months ago

    Good job 🙂

    kaylan_
    Participant
    Post count: 26
    # 7 months ago

    @peak thank you for that, I didn’t know it was public.
    Thank you so much Nitin for helping me!

    AuthorAuthor
    Keymaster
    Post count: 26641
    # 6 months, 4 weeks ago

    Thanks for your assistance here @nitin
    [CLOSING THREAD]

Viewing 22 posts - 1 through 22 (of 22 total)

The topic ‘Additional tickets not showing up and Payment settings not available’ is closed to new replies.