I have assigned this thread to my support guy and he will be assisting you soon. Meanwhile it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue. Thanks
I have deleted your credentials from this post.Please change password so that nobody can access it without permission and share details in “PRIVATE REPLY ONLY” just by clicking the checkbox “Set as private reply” while posting.
Please find “single-artwork.php” file attached below.Just place it inside child theme’s folder and let me know if issue still persists: https://d.pr/d10DUP/11tondVQ
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Important! Since the support for all our products is now shifted to private ticket system. Our team isn't monitoring the forums from past 6+ months so in order to keep the support process straight forward we have decided to close the forums. w.e.f 15th April, 2020Go to Support Ticket System