We cannot download our sermon notes or sermon audio file. This was noted in ticket 120090. It was suggested to make sure “allow_url_fopen” is set to “1” which I made sure is correct on our server. Then the tech said it was a different problem with our server and to ask our server administrator about it. He did not say what to ask and I have no idea what to ask them at HostMonster. We paid for a year of support just to fix this problem. Now when I try to create a new ticket it says our support ended today? Can we please get help on this problem or can we get a refund for support that we did not receive?