This topic is: not resolved

cant open ticket for support

  • llilitavi
    Participant
    Post count: 3
    # 1 month ago

    just purchase and installed the theme to fresh wordpress site
    translated all the theme languages file with the loco translate
    uploaded the translated files
    realtyspace-he_IL.mo
    realtyspace-he_IL.po
    to theme languages folder to wp-content/themes/realtyspace/languages
    also uploaded to wp-content/languages/themes
    but the theme still showing in english
    the wordpress settings are in hebrew
    what i m doing wrong ?.
    please help me as soon its possible. thanks

    AuthorAuthor
    Keymaster
    Post count: 26641
    # 1 month ago

    Hi there

    Can you let me know what error you are getting in opening a support ticket?

    Thanks

    llilitavi
    Participant
    Post count: 3
    # 1 month ago

    hi
    is just loading and never loads.
    first he say ivalid parameters error 404
    and after inserting the purchase code is say
    Error – 403 – rest_cookie_invalid_nonce
    Cookie nonce is invalid

    llilitavi
    Participant
    Post count: 3
    # 1 month ago

    why you can”t create support ticket for me ?

    i have a reall issue with your theme
    installed all correctly but can”t brows the properties
    look here
    http://www.beneficiofamily.com
    all site is from ltr and i selected to have rtl
    where i can controll the site to show rtl ?

    llilitavi
    Participant
    Post count: 3
    # 1 month ago

    can anyone help me ?’
    why after uploaded the poedit translated files to content/languages/themes/ the site showing fine but when try to go to any property page is not showing and the page not loading ?
    the file name is realtyspace-he_IL.po and realtyspace-he_IL.mo

    this is the files head inside

    msgid “”
    msgstr “”
    “Project-Id-Version: Realtyspace\n”
    “POT-Creation-Date: 2017-05-12 14:58+0300\n”
    “PO-Revision-Date: 2018-10-11 17:16+0200\n”
    “Language-Team: Codefactory47 <contact@codefactory47.com>\n”
    “Report-Msgid-Bugs-To: Codefactory47 <contact@codefactory47.com>\n”
    “MIME-Version: 1.0\n”
    “Content-Type: text/plain; charset=UTF-8\n”
    “Content-Transfer-Encoding: 8bit\n”
    “Plural-Forms: nplurals=4; plural=(n==1 ? 0 : n==2 ? 1 : n>10 && n%10==0 ? ”
    “2 : 3);\n”
    “X-Textdomain-Support: yesX-Generator: Poedit 1.6.4\n”
    “X-Poedit-SourceCharset: UTF-8\n”
    “X-Poedit-KeywordsList: __;_e;esc_html_e;esc_html_x:1,2c;esc_html__;”
    “esc_attr_e;esc_attr_x:1,2c;esc_attr__;_ex:1,2c;_nx:4c,1,2;_nx_noop:4c,1,2;”
    “_x:1,2c;_n:1,2;_n_noop:1,2;__ngettext:1,2;__ngettext_noop:1,2;_c,_nc:4c,1,2\n”
    “X-Poedit-Basepath: ../../..\n”
    “Plural-Forms: nplurals=2; plural=(n != 1);\n”
    “X-Poedit-SourceCharset: UTF-8\n”
    “X-Generator: Poedit 2.2\n”
    “Last-Translator: \n”
    “Language: he_IL\n”
    “X-Poedit-SearchPath-0: themes/realtyspace\n”
    “X-Poedit-SearchPath-1: plugins/cf47-realtyspace/vendor/cf47/theme-core\n”
    “X-Poedit-SearchPath-2: plugins/cf47-realtyspace/lib\n”
    “X-Poedit-SearchPath-3: plugins/cf47-realtyspace/views\n”
    “X-Poedit-SearchPathExcluded-0: themes/realtyspace/assets\n”
    “X-Poedit-SearchPathExcluded-1: themes/realtyspace/public\n”
    “X-Poedit-SearchPathExcluded-2: themes/realtyspace/lib/vendor\n”
    “X-Poedit-SearchPathExcluded-3: themes/realtyspace/plugins/class-tgm-plugin-”
    “activation.php\n”
    “X-Poedit-SearchPathExcluded-4: plugins/cf47-realtyspace/vendor/cf47/theme-”
    “core/src/feature/demoimporter/vendor/CustomizeImporter.php\n”
    “X-Poedit-SearchPathExcluded-5: plugins/cf47-realtyspace/vendor/cf47/theme-”
    “core/src/feature/demoimporter/vendor/Option.php\n”
    “X-Poedit-SearchPathExcluded-6: plugins/cf47-realtyspace/vendor/cf47/theme-”
    “core/src/feature/demoimporter/vendor/parsers.php\n”
    “X-Poedit-SearchPathExcluded-7: plugins/cf47-realtyspace/vendor/cf47/theme-”
    “core/src/feature/demoimporter/vendor/wordpress-importer.php\n”

    when i removing the translated files from the theme folder everithing works fine
    please help me to resolve this

    AuthorAuthor
    Keymaster
    Post count: 26641
    # 1 month ago

    Hi there

    Try opening a support ticket now.

    For the translations we suggest using Loco Translate plugin https://support.imithemes.com/knowledgebase/translate-the-theme/

    Thanks

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