This topic is: not resolved

Carousel Issue

  • jennchambless
    Participant
    Post count: 47
    # 11 months, 4 weeks ago

    Hello,

    We are having an issue with the main image of on the carousel sometimes not loading. When you first go to a listing, the carousel height doesn’t expanded even though it’s already initialized. When we click on the arrow, the carousel height increases. Another thing I observed is that theThe height also increases if we toggle to a different app and back (e.g. Chrome > Excel > Chrome).
    We think the simplest solution is to set the height of the carousel, but we don’t see how to do that. Please advise.

    Also (issue #2), on occasion when we go to edit a listing that is already complete and saved, the admin console shows no images loaded– even though when we click “view Page” the images are still there. Is that a known issue?

    Thanks!

    SupportSupport
    Participant
    Post count: 5
    # 11 months, 4 weeks ago

    Thanks for contacting imithemes support, support staff will contact you shortly and assist you at above query.

    Support response time can be upto 24-48 hours on weekdays and 48-72 hours on weekends.

    please be patient

    jennchambless
    Participant
    Post count: 47
    # 11 months, 3 weeks ago

    Should I move this request to the Auto Stars WP thread instead? Not sure if it is in the correct spot. Thanks!

    AuthorAuthor
    Keymaster
    Post count: 26584
    # 11 months, 3 weeks ago

    Hi there

    I have moved this thread to correct forum and assigned it to my developer and he will be assisting you soon.

    Thanks

    AuthorAuthor
    Keymaster
    Post count: 26584
    # 11 months, 3 weeks ago

    I have assigned this thread to my developer and he will be assisting you soon. Meanwhile it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue. Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 3 weeks ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 11 months, 3 weeks ago

    Hello

    Please provide WP Credentials in private reply, so that i could look into the issue.

    Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 3 weeks ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 11 months, 3 weeks ago

    Hello

    Thanks for the details.
    Image carousel issue resolved, please check.
    Please let me know the process you are using to add listings.

    Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 3 weeks ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 11 months, 3 weeks ago

    Please let me know the browser you are using.

    Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 3 weeks ago

    Tested in all browsers. Main browser is Chrome.

    jennchambless
    Participant
    Post count: 47
    # 11 months, 3 weeks ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26584
    # 11 months, 2 weeks ago

    @nitin Please follow up on this. Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 2 weeks ago

    @nitin any info on this issue. We need to find a solution please. Thank you!

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 11 months, 2 weeks ago

    Hello

    I have checked that page in every browser and carousel is working fine, please follow these steps to provide console report.
    Right click to the browser window and select inspect element
    Then select console tab of element section
    Reload page again and see if there is any message into that tab, if any please provide screenshot.

    Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 2 weeks ago

    I’m not sure what you mean by “messages” into the tab. Following the above resulted in very long report. Here is a screen shoot of the top.

    Attachments:
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    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 11 months, 2 weeks ago

    Hello

    Please provide screenshot of console tab, i have provided a below screenshot for reference.
    http://d.pr/i/v75dEc/WVEKXUjb

    Thanks

    jennchambless
    Participant
    Post count: 47
    # 11 months, 1 week ago

    here is the shot… seems “empty”

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    AuthorAuthor
    Keymaster
    Post count: 26584
    # 11 months, 1 week ago

    @nitin Please follow up on this. Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 11 months ago

    Hello

    I was checking this occasionally from couple of days but all the time the image is loading perfectly.
    Please try checking this to some other system.

    Thanks

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