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Critical Error – Urgent Help Needed

  • Katie_Baker
    Participant
    Post count: 44
    # 5 months, 1 week ago

    Hoping you can provide support. About two hours ago, I updated plugins and began working on a new webpage. Suddenly the site when white and I received a critical error message and can no longer access the front end or back end. Our host was able to pull up the site but it was a mess so we asked them to undo what they did. The host offered to restore to our latest backup, but I’m not sure that is the correct way to handle this. Can you please advise.

    Thank you!

    Colette
    (on behalf of Katie_Baker)

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