This topic is: resolved

Double Registrations for Events

  • Avataramagonagle
    Participant
    Post count: 17
    # 1 year, 10 months ago

    Hello,

    When users register for events, they are appearing in the Registrants dashboard twice. I also receive two emails with different registration IDs. This does not happen every time someone registers, but it happens more times than not. This is also an issue since it throws off the ticket count when it happens, and I need to go in an manually correct.

    AuthorAuthor
    Keymaster
    Post count: 26676
    # 1 year, 10 months ago

    Support term expired. Renew it here: http://support.imithemes.com/extend-your-support-term/

    AuthorAuthor
    Keymaster
    Post count: 26676
    # 1 year, 10 months ago

    @Manish Can you please check if this is a bug in the theme or a website specific user interacted problem. Thanks

    ManishManish
    Moderator
    Post count: 8018
    # 1 year, 10 months ago

    Hi @amagonagle,

    I checked the same on our server but didn’t experience such issue.Can you please share your site URL along with WP admin details here in private reply so that I can check it there.

    Thanks

    Avataramagonagle
    Participant
    Post count: 17
    # 1 year, 10 months ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 1 year, 10 months ago

    Hi @amagonagle,

    Thanks for the details but these are not working for me.Can you please check once at your end.

    Thanks

    Avataramagonagle
    Participant
    Post count: 17
    # 1 year, 10 months ago

    Hi @Manish,

    I updated and tested the login and it is now working. Please use the same credentials I supplied. Sorry for the inconvenience.

    Thank you!

    ManishManish
    Moderator
    Post count: 8018
    # 1 year, 10 months ago

    Hi @amagonagle,

    Yes, these are working now.I created two test events on your server and also registered for the same but didn’t appear twice in the Registrants dashboard.Please see below screen URL:
    https://d.pr/06xdTu

    It seems user clicks multiple times on “Register” button that’s why you are getting multiple registrations.

    Thanks

    Avataramagonagle
    Participant
    Post count: 17
    # 1 year, 10 months ago

    Hi @manish,

    Thank you for taking a look at it! I had a feeling that may be the case. Thanks again!

    ManishManish
    Moderator
    Post count: 8018
    # 1 year, 10 months ago

    Hi @amagonagle,

    I am closing this thread. 🙂
    If you find any other issue with the theme, you can create a separate thread here:
    http://support.imithemes.com/forums/forum/wordpress-themes/vestige-wp/#new-post

    Thanks

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