Please share your website URL for me to check it. Also do share some screens of the problem to let me better understand the issue.
Sorry, all support questions must pass through the forum only
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Support staff do not monitor the community forums regularly. For support please use the ticket system by opening a ticket here
Important! Since the support for all our products is now shifted to private ticket system. Our team isn't monitoring the forums from past 6+ months so in order to keep the support process straight forward we have decided to close the forums. w.e.f 15th April, 2020Go to Support Ticket System