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  • TerraTD
    Participant
    Post count: 15
    # 11 months, 2 weeks ago

    Hello. There was a problem with adding photos. When adding any number of photos, when saving only one photo remains. When you delete all photos on the site, there are 2 photos, although there is no photo in the admin panel. I send you a screen of all stages of adding and saving a photo.

    SupportSupport
    Participant
    Post count: 5
    # 11 months, 2 weeks ago

    Thanks for contacting imithemes support, support staff will contact you shortly and assist you at above query.

    Support response time can be upto 24-48 hours on weekdays and 48-72 hours on weekends.

    please be patient

    TerraTD
    Participant
    Post count: 15
    # 11 months, 2 weeks ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 2 weeks ago

    Hi there

    I have assigned this thread to my developer and he will be assisting you soon. Meanwhile it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue.

    Thanks

    TerraTD
    Participant
    Post count: 15
    # 11 months, 2 weeks ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 1 week ago

    @nitin please follow up on this. Thanks

    TerraTD
    Participant
    Post count: 15
    # 11 months, 1 week ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months, 1 week ago

    Hello

    Please let me know if you are using CTRL/Command key to upload multiple photos, as i have tried by uploading two images and both of them are showing while editing. You can check listing is still active.

    Thanks

    TerraTD
    Participant
    Post count: 15
    # 11 months, 1 week ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months, 1 week ago

    Hello

    Have you checked 783 ID of listing that was added by me and i was able to add multiple photos to that listing?

    Thanks

    TerraTD
    Participant
    Post count: 15
    # 11 months, 1 week ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months, 1 week ago

    Hello

    Still i am not getting any issue in uploading images for listing, please let me know the sizes of images, it seems you are using big sizes images to upload and those just stuck in uploading. You can see that i have uploaded 11 photos and all of them were uploaded in less than 10 seconds.
    You also can use WP uploader instead of default one.

    Thanks

    TerraTD
    Participant
    Post count: 15
    # 11 months, 1 week ago

    Thanks for the answer. Can I place restrictions on the size of the photo on the site?

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months ago

    Hello

    Sorry, no such option available in theme. But you can use WP file uploader instead of default one, this could resolve the issue.

    Thanks

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