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Home Page Glitch

  • RCC.TMC
    Participant
    Post count: 21
    # 11 months, 2 weeks ago

    I have no idea how to fix this glitch. But every time I go to the homepage it redirects me to the Mission/About Us page.

    I uninstalled the plugins all the way back to when I new the glitch was not there… but the glitch is still present. The problem has me stressed since the site is supposed to begin advertisement on Monday

    This is the site.
    http://www.restorationchristianculture.org/

    SupportSupport
    Participant
    Post count: 5
    # 11 months, 2 weeks ago

    Thanks for contacting imithemes support, support staff will contact you shortly and assist you at above query.

    Support response time can be upto 24-48 hours on weekdays and 48-72 hours on weekends.

    please be patient

    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 1 week ago

    Hi there

    I have assigned this thread to my support guy and he will be assisting you soon. Meanwhile it would be great if you can share your website’s wp-admin credentials here in a private reply for him to check the issue.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 11 months, 1 week ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 11 months, 1 week ago

    Hi @RCC.TMC,

    Do you remember when you saw that problem first time?
    Please let me know if you have done any kind of modification/changes inside theme files or any new plugin installation before that problem occurs.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 11 months, 1 week ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 11 months, 1 week ago

    @RCC.TMC,

    I have also noticed that there is an old version theme installed on your server.Please update it to latest version along it’s associated plugins and then check if it works for you.You can update your theme easily with http://support.imithemes.com/how-to-get-theme-updates-notifications-with-in-your-wordpress-dahsboard/

    p.s. Please deactivate all third party/external plugins as certain installed on your server before updating it.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 11 months, 1 week ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 11 months ago

    @RCC.TMC,

    You can just only deactivate external plugins (that are not associated with the theme).

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 3 weeks ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 3 weeks ago

    @RCC.TMC,

    There seems to be some issue with your server.When I try to edit any page, it takes huge time in loading and even sometimes it gives “Internal Server Error”.Can you please try once by deleting “Mission” page on your server and recreate it.
    Hope it will work for you.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 3 weeks ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 10 months, 3 weeks ago

    Yes, try deleting the page from your WP Dashboard => pages and create a new page. Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 3 weeks ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 10 months, 3 weeks ago

    @manish Please follow up on this. Thanks

    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 3 weeks ago

    @RCC.TMC,

    I am not able to access your site.Can you please check once at your end as well:
    https://d.pr/0aSpXN

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 3 weeks ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 2 weeks ago

    @RCC.TMC,

    Please share FTP details of your server here in private reply as I need to check certain files which are not accessible through wp editor.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 2 weeks ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 2 weeks ago

    @RCC.TMC,

    Thanks for sharing these.I am looking into this and get back to you asap.

    Thanks

    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 2 weeks ago

    @RCC.TMC,

    FTP details are not working anymore.Can you please check once at your end as well.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 2 weeks ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 2 weeks ago

    @RCC.TMC,

    Sorry but it is still not working.Can you please check once again.

    Thanks

    RCC.TMC
    Participant
    Post count: 21
    # 10 months, 2 weeks ago
    This reply has been marked as private.
    ManishManish
    Moderator
    Post count: 8018
    # 10 months, 1 week ago

    @RCC.TMC,

    Thanks, details are working now. Can you please try once by re-installing theme on your server.I have noticed that there is an old version theme running there.Please remove old theme and install latest version theme.

    P.S. Please deactivate all external plugins before proceeding further.

    Thanks

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