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ISSUE – after update events are free on safari (apple)

  • roy
    Participant
    Post count: 16
    # 4 months, 1 week ago

    Please, I have a mayor issue withe venter. We are selling tickets, but after the update a payed event is shown as free on safari, firefox is doing fine.

    The I have a full list off clients who did not get any tickets. Where can I find th tickets to resend. We are working with WooCommerce. Please help since we are in the middel of selling the events.

    URL: https://midzomergracht.nl/events/all-generations-celebrate-diversity/

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    AuthorAuthor
    Keymaster
    Post count: 26628
    # 4 months ago

    Hi there

    I have assigned this thread to my developer and he will be assisting you soon. Meanwhile it would be great if you can share your website’s wp-admin credentials here in a private reply for him to check the issue.

    Thanks

    roy
    Participant
    Post count: 16
    # 4 months ago
    This reply has been marked as private.
    roy
    Participant
    Post count: 16
    # 4 months ago

    Could you please check why it is not working anymore three issues after update:

    1- Safari shows prices for free, other browsers doing fine
    2- Customers are not receiving tickets, which for us now makes this system completely useless
    3- There are no tickets on the server to find and we are not able to resend tickets

    We are in the middle of selling tickets for the event this friday.

    roy
    Participant
    Post count: 16
    # 4 months ago

    I know i am a bit pushy but we have a mayor issue with the system. Customers are not receiving any tickets and we keep getting issues with Apple safari making the event a free ticket. Please help.

    AuthorAuthor
    Keymaster
    Post count: 26628
    # 4 months ago

    @nitin Can you please follow up on this? Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10324
    # 4 months ago

    Hello

    I have tried adding tickets in Safari browser but its working fine there too.
    https://d.pr/i/Jo5x8E
    Have you tried booking settings to see if this section working for resend tickets or download tickets?
    https://d.pr/i/ck4uIw

    Thanks

    roy
    Participant
    Post count: 16
    # 4 months ago

    Yes but as you can see not all the bookings are in eventer. This event has over 50 tickets sold, but after the update there is only a few showing and there are only a few tickets on the server.

    AuthorAuthor
    Keymaster
    Post count: 26628
    # 4 months ago

    @nitin Please follow up on this. Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10324
    # 4 months ago

    Hello

    Could you please let me know the order# of that ticket, so that i could check?

    Thanks

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