This topic is: resolved

iTunes Can't Validate Feed

  • anderseliason
    Participant
    Post count: 26
    # 11 months, 2 weeks ago

    We updated our site and suddenly iTunes cannot retrieve our podcasts. I have attached a screen shot of the error messages it gives me.

    In response to some of the error messages, our image size is within parameters. Our category field is not blank. I do not see an explicit tag field.

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    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 2 weeks ago

    Support term expired. Renew it here: http://support.imithemes.com/extend-your-support-term/

    anderseliason
    Participant
    Post count: 26
    # 11 months, 1 week ago

    We went ahead and renewed our support today. Our site is freedomhill.church.

    We’re trying to track down the reason for the errors above that have caused iTunes to stop validating our feed. All our podcasts are gone from iTunes, and the image is distorted in the library of my Podcast app on the iPhone and iPad. Not sure if these are somehow connected to one root cause.

    BTW When I use the RSS validation tool in the WP theme, it validates without any problem.

    anderseliason
    Participant
    Post count: 26
    # 11 months, 1 week ago

    It still says our support expired. We just renewed it under the user “Reneasy”

    Here is the invoice:

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    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 1 week ago
    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 1 week ago

    I have assigned this thread to my developer and he will be assisting you soon. Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months, 1 week ago

    Hello

    Please try deactivating below plugins to the theme, if the issue resolved.
    Facebook Open Graph, Google+ and Twitter Card Tags (v2.1.5) by Webdados

    Thanks

    anderseliason
    Participant
    Post count: 26
    # 11 months, 1 week ago

    It is already de-activated. I tried validating the feed again with iTunes Podcast Connect and received the same error message. See attached

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    anderseliason
    Participant
    Post count: 26
    # 11 months, 1 week ago

    And I updated the code in my user settings but it continues to flag as “Support Expired” next to my name…

    anderseliason
    Participant
    Post count: 26
    # 11 months ago

    Nitin Sharma,

    Any update on this? I’ve contacted our ISP (GoDaddy) and they don’t see any issues on their end.

    anderseliason
    Participant
    Post count: 26
    # 11 months ago

    I tried submitting our podcast to Google Play and received the following error message (see attached).

    All of these elements they say are missing are clearly there on our Podcast settings page.

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    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months ago

    Hello

    Please provide WP Credentials with admin URL in private reply and also please provide podcast feed URL.

    Thanks

    anderseliason
    Participant
    Post count: 26
    # 11 months ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months ago

    Hello

    Please check WP Details, as these are not working for me.

    Thanks

    anderseliason
    Participant
    Post count: 26
    # 11 months ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months ago

    Hello

    Please check, its working now.

    Thanks

    anderseliason
    Participant
    Post count: 26
    # 11 months ago

    Thank you!!! Can you tell me what was wrong? Was it something we could have fixed?

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months ago

    There is some conflict issue found, this will be updated in next version of theme.

    Thanks

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