This topic is: resolved

Plugin Failed Install

  • 42design
    Participant
    Post count: 18
    # 11 months, 1 week ago

    Hi, I’m having an issue on installing the plugin (check the attachment)..I’ve open a ticket yesterday but just noticed that it was posted in the Feature request..sorry!
    My client also is in a rush and will ask a refund if we cannot sort this asap (not a bad client..just they have a presentation, they used another plugin but once i show them yours wanted to use it..)

    SupportSupport
    Participant
    Post count: 5
    # 11 months, 1 week ago

    Thanks for contacting imithemes support, support staff will contact you shortly and assist you at above query.

    Support response time can be upto 24-48 hours on weekdays and 48-72 hours on weekends.

    please be patient

    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 1 week ago

    Hi there

    I have assigned this thread to my developer and he will be assisting you soon. Meanwhile can you please share the screenshot of the problem you are getting?

    Thanks

    42design
    Participant
    Post count: 18
    # 11 months, 1 week ago

    I’ve attached already…doing again..let me know if you can see it

    Attachments:
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    42design
    Participant
    Post count: 18
    # 11 months, 1 week ago

    Any news?

    AuthorAuthor
    Keymaster
    Post count: 26641
    # 11 months, 1 week ago

    Share your website URL and wp-admin credentials here in a private reply for my developer to check the issue. Also let me know the PHP version of your hosting server. Thanks

    42design
    Participant
    Post count: 18
    # 11 months, 1 week ago
    This reply has been marked as private.
    42design
    Participant
    Post count: 18
    # 11 months, 1 week ago

    cpsrvd 11.68.0.19
    Database client version: libmysql – 5.1.73
    PHP extension: mysqliDocumentation curlDocumentation mbstringDocumentation
    PHP version: 5.6.30

    42design
    Participant
    Post count: 18
    # 11 months, 1 week ago

    ok..I’ve changed the php version and I could activate the plugin…
    will let you know if I have problem in the set up..

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10327
    # 11 months, 1 week ago

    Hello

    Glad, it worked. Definitely you can post any query here related to plugin. We will be happy to help.

    Thanks

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