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Problems with email tickets

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    Posted in: Eventer  

  • Member
    ricardogp
    April 30, 2018 at 1:02 pm #98058

    Hello,

    I am having two problems on tickets that are sent by email:

    – Date field has missing letters and numbers (I have atattached one example);
    – Tickets aren’t delivered.

    Those issues happens sometimes, not always, so I asked server guys and they told me that it could be varnish so they disable it. Today I sold a ticket and it was sent with incomplete date fields, as shown in the example.

    So I would like to kindly ask you to check if it is some plugin problem. If not, what do you recommend me to do in order to investigate? I have some things in mind:

    – What are the minimum server requirements?
    – Can I use memcached or php fpm?
    – What php version you recommend?
    – About not delivering tickets, is there anyway of checking if they are generated by plugin but not sent? It could be some mail delivery problem…

    Sorry if I am being “a pain in the ass” but I just want Eventer to work perfectly.

    Cheers,
    Ricardo Pons

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