I have assigned this thread to my support guy and he will be assisting you soon. Meanwhile it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue.
Can you please check once by deactivating all external plugins(if installed) on your server as it could be a possible reason of third party plugin conflict.
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Support staff do not monitor the community forums regularly. For support please use the ticket system by opening a ticket here
Important! Since the support for all our products is now shifted to private ticket system. Our team isn't monitoring the forums from past 6+ months so in order to keep the support process straight forward we have decided to close the forums. w.e.f 31st May, 2020Go to Support Ticket System