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Receiving 500 internal server error due to theme

  • Avatarmasterpavingcompany
    Participant
    # 1 year, 8 months ago

    Hi. After rebuilding my entire website using this theme, I am now receiving a “500 Internal Server Error” message when I try to view the live site in my browser. I’ve checked with WordPress and they’ve determined that the issue is something to do with the Greenskeeper theme. Please assist.

    AuthorAuthor
    Keymaster
    Post count: 26669
    # 1 year, 8 months ago

    Hi there

    I have assigned this thread to my support guy and he will be assisting you soon. Meanwhile it would be great if you can share your website URL, wp-admin credentials and FTP access info here in a private reply for him to check the issue.

    Also make sure your server is having a minimum settings as recommended here: https://support.imithemes.com/how-to-increase-the-wordpress-file-upload-size/

    Thanks

    ManishManish
    Moderator
    Post count: 8018
    # 1 year, 7 months ago

    Hi @masterpavingcompany,

    Can you please check once for all files and folders permission as it must be set to 755 for folders and 644 for files and also make sure your server is configured as per the recommended settings http://support.imithemes.com/how-to-increase-the-wordpress-file-upload-size/.You can ask about it from your host provider if you don’t have access to your server.

    Thanks

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