This topic is: resolved

Tickets not sent by email and download ticket option not present

  • PackBagBuddy
    Participant
    Post count: 186
    # 5 months, 1 week ago

    Hello
    I did two successful transactions today.
    One with email- admin@packbagbuddy.com
    Other with email- packbagbuddy@gmail.com

    I didn’t receive ticket in email in either. Also, there was no option to download ticket on order details page which comes after checkout is completed as you can see in attachments.

    Regards,
    Vaibhav Bansal

    Attachments:
    You must be logged in to view attached files.
    PackBagBuddy
    Participant
    Post count: 186
    # 5 months, 1 week ago

    Hey.
    Any updates in above issues? Not received the email yet.
    And pagination issue happened again. Even though pagination is on, 404 error is encountered.

    – – UPDATE – –
    Somehow pagination worked again. Automatic error resolution lol.

    AuthorAuthor
    Keymaster
    Post count: 26584
    # 5 months, 1 week ago

    Hi there

    I have assigned this thread to my developer and he will be assisting you soon. Meanwhile it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months, 1 week ago
    This reply has been marked as private.
    AuthorAuthor
    Keymaster
    Post count: 26584
    # 5 months, 1 week ago

    @nitin Please follow up on this. Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 5 months, 1 week ago

    Hello

    Please let me know if i can set amount to 0 to test issue of ticket download.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months, 1 week ago

    Ya sure. No problem.

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 5 months, 1 week ago

    Thanks for allowing me.
    Please let me know if you have added the code for order to be autocomplete.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months, 1 week ago

    No but still there should be option to download ticket on successful payment and there was no ticket popup with a QR Code and details like in preview.

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 5 months ago

    Hello

    Sorry, but current version of plugin can only provide download ticket option if payment is set for autocomplete.
    Please let me know the event URL that is not showing popup of thanks, as it should be working but the URL only mailed to registrant after successful payment.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months ago

    Popup of thanks?

    Here’s the link- https://www.packbagbuddy.com/activity/open-mic-comedy

    Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 5 months ago

    Hello

    Please replace files as given to below link and enable redirect to event page from Evener settings page.
    https://support.imithemes.com/forums/topic/problem-e-mail-sender-name-and-overview-of-bought-tickets-not-working/#post-97726

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months ago

    Hey. I updated the plugin instead of replacing the files.
    The Thanks page redirect option is available now. I saved it to Yes.

    And did a test on that Paytm test ₹0 ticket. Still there is no redirection to thanks page, and no email.
    I tested on this event- https://www.packbagbuddy.com/activity/open-mic-comedy/edate/2018-05-06/

    Issue- You see, even though I bought the ticket, it still shows 50 tickets. The number of tickets available isn’t updating.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months ago
    This reply has been marked as private.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 5 months ago

    Hello

    Please let me know the PHP version installed at the server you are using.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months ago

    PHP Version- 7.0

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 5 months ago

    Hello

    Thanks for the info.
    Is the event added to website is live or demo?
    I need to enable BACS option for Woocommerce payment.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 5 months ago

    We haven’t made our activities feature public yet, so the event is a demo one.
    Please feel free to do the required changes.

    AuthorAuthor
    Keymaster
    Post count: 26584
    # 4 months, 3 weeks ago

    @nitin Please follow up on this. Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 4 months, 3 weeks ago

    Hello

    Is there a way to edit plugin’s file through Dashboard, as i can not see plugin editor in dashboard.
    I need to check one file response for the issue.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 4 months, 3 weeks ago

    Hey our developer has disabled direct edits from dashboard.
    Please tell me which file you need.

    Thanks

    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 4 months, 3 weeks ago

    I need to modify wc_functions.php file WC folder in plugin.

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 4 months, 3 weeks ago

    Can you please specify the path. I am unable to find it in the WooCommerce folder.
    Thanks.

    – – –
    Wait I found it.

    Attachments:
    You must be logged in to view attached files.
    Nitin SharmaNitin Sharma
    Moderator
    Post count: 10322
    # 4 months, 3 weeks ago

    Thanks, but it does not help, as i need to check response of function while any Woocommerce order received, can you please provide the access of only this file in dashboard?

    Thanks

    PackBagBuddy
    Participant
    Post count: 186
    # 4 months, 3 weeks ago

    Hey Nitin.
    We don’t have the option to enable editor for one file or one plugin yet. I talked to our developer, he has enabled the editor which can edit all plugins so please take some extra care.

    Thanks

Viewing 25 posts - 1 through 25 (of 48 total)

The topic ‘Tickets not sent by email and download ticket option not present’ is closed to new replies.