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Emails Not Sending or Not Received

If emails are not arriving (submission confirmations, dashboard login links, notifications, or digests), follow these steps.

Things to Check First

✔ Sender Email Address

Go to:

Prayers → Settings → Email Template

Make sure:

  • The sender email is valid
  • The domain exists
  • It is not a typo

Using an email address from your own domain is strongly recommended.

✔ Spam Folder

Ask recipients to check:

  • Spam
  • Promotions
  • Junk

Especially for first-time emails.

✔ Use an SMTP Plugin

Many hosts block or limit default WordPress emails.

If emails are unreliable:

  • Install an SMTP plugin
  • Configure it with your email provider
  • Send a test email

This improves delivery dramatically.

✔ Test Using Real Actions

There is no “Send Test Email” button.

To test emails:

  • Submit a test prayer
  • Click “I prayed for this”
  • Request a dashboard login link

How can we help?