Reminders

This guide is for site admins who want to automatically send reminder emails for event bookings. Email Reminders send automatic emails before or after an event, based on rules you set.

Reminders currently work for WooCommerce bookings.

Before you start

1. WooCommerce is active.
2. WooCommerce ticketing is enabled in Eventer settings.
3. Your event has booking enabled.

Step 1: Create a reminder

1. Go to Eventer > Settings > General > Reminders.
2. Set Send reminder from name.
3. Set Send reminder from address.
4. Optional: enable Apply reminders to events by default.
5. Click Add Reminder.
6. Fill the reminder fields:

Reminder name
Email subject
Send at: Before Event or After Event
Send to: All registrants, Completed orders, or Pending/On-hold/Failed
Amount of time (minutes)
Reminder content

7. Turn Enabled on.
8. Click Save Changes.

Step 2: Enable the reminder on an event

1. Go to Eventer > Events.
2. Edit your event.
3. In the right-side Reminders box, check the reminder(s) for this event.
4. Update or Publish the event.

Step 3: Add event-specific custom information

Use this when each event needs unique notes (parking, entry rules, what to bring, etc.).

1. Edit the event.
2. Find the field: Additional info for the email templates.
3. Add event-specific text in that field.
4. In your reminder subject or body, insert this placeholder:
{event_additional_info}
5. Update the event.

You can keep one global reminder template, but each event can inject its own custom text.

Step 4: Use placeholders in reminder content

Common placeholders:

{evt_title}
{evt_date}
{evt_time}
{evt_url}
{reg_email}
{time_slot_title}
{event_additional_info}

Sample reminder content

Hi {reg_email},

This is a reminder for {evt_title}.
Date: {evt_date}
Time: {evt_time}
Event link: {evt_url}

{event_additional_info}

See you there!

Step 5: Test your reminder

1. Create a test reminder with Before Event and a short offset (example: 10 to 30 minutes).
2. Assign it to a test event.
3. Place a test WooCommerce booking.
4. Wait for the reminder window.
5. Confirm delivery in inbox.

Note: Reminder sending is cron-based, so delivery is not always instant.

Step 6: Check sent reminders

1. Go to Eventer > Settings > Email Log.
2. Use the Only reminders filter.
3. Review sent and failed records.
4. Use resend action if needed.

Recommended setup

1. Put common reminder text in the global reminder content.
2. Insert {event_additional_info} where event-specific text should appear.
3. Fill event-specific notes in each event’s Additional info for the email templates field.

Quick troubleshooting checklist

1. Reminder is enabled globally.
2. Reminder is selected on the event.
3. Reminder content is not empty.
4. WooCommerce ticketing is enabled.
5. Booking status matches your Send to rule.
6. Event date/time and minute offset are correct.
7. Email Log does not show mail-server failures.

FAQ

Can I use reminders for default (non-Woo) bookings?
Currently no. Reminders are for WooCommerce bookings.

Can I send different text for each event?
Yes. Use {event_additional_info} and set event-specific content in Additional info for the email templates.

Where do I check reminder delivery history?
Eventer > Settings > Email Log, then use Only reminders filter.

Eventer